setting performance metrics

How to Set Performance Metrics


Our ebook “How to Set a Performance Goal” is now available to download for free. This blog post is a preview of what y0u can expect from the ebook.metrics


“These measurements provide objective evidence of goal achievement – or progress towards it.”


Performance metrics are simply measures of an organization’s activities and how well they function. These measurements provide objective evidence of goal achievement— or progress towards it. Sales revenues, output per machine, errors per thousand units of product, and time to market for new products are all examples of performance metrics. Whichever ones you use, be sure that they are linked to goals.
Some jobs involve goals and activities for which performance metrics are easily determined. If the goal is to increase revenue, you will simply create quantitative, measurable metrics for the sales staff.
But how do you create a performance metric for goals that are not easy to quantify, such as improving customer relations? Measuring customer relations is an impossible task. You may, however, be able to measure many things that contribute to improved customer relations, like the
number of customer complaints handled satisfactorily during a quarter or the average time required to resolve a customer problem. So, don’t
assume that qualitative goals cannot be assigned performance metrics.



I hope that this brief guide helps you in the future when setting goals for you company. If you would like to download the full ebook for free click HERE.

What else does the ebook cover?

  • Minimise emotion at a meeting so it can be a constructive conversation about how to improve
  • Keep your star performers happy.
  • Help solid performers take on more responsibility.
  • Be firm with under performers.
  • Improve the performance and engagement of your team.


Download Ebook



Denis Coleman

Denis Coleman is the founder and CEO of Work Compass, a cloud staff performance collaboration software platform that helps teams align their efforts with strategic goals and continuously improve performance. Frustrated with the disconnect between strategy setting and day to day execution and the lack of tools available to managers to help them be great at their most important function …. Aligning their teams activities with strategic goals and actively managing for high performance Denis spent over 5 years researching strategy execution and performance management practices before founding Work Compass to create a software solution. Denis has held senior roles in Ireland, Czech Republic and North America with high performing electronics manufacturing and professional services organisations for more than 12 years. Denis has worked as Finance Director responsible for €800 million in annual revenues for Flextronics International, Key Account Manager responsible for annual revenues of more than €600 million for Dovatron International and Management Consultant for BDO one of Europe’s most successful professional services providers.

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