Work Compass: Real Work, Not Paperwork

Research by Standford professors Kaplan and Norton suggests that over 70% of what people do isn’t advancing the company's goals. So, whose mess is this? Well, it can’t be the CEO’s or anyone else whose title begins with C! Usually, it falls on someone like the head of operations, someone like my buddy Walter.

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The Performance Conversation

A performance conversation builds a relationship that allows managers to influence others toward improved performance, development and positive outcomes. Talent conversations can happen at any time, but one of the most critical moments for doing them right is during your organization’s regular performance review process.

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The Mind of a Leader

If you really want to know why most new leaders slip up, it can likely be attributed to their mental state. No, I’m not saying they are a basket case or have mental shortcomings, but what I mean is they just aren’t prepared for the shift in mindset that occurs when going from the position of a regular worker to that of a “leader of workers.”

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Set Your Workplace Goals High

Many managers are apprehensive in their approach to goal setting. On the one hand, they know that goals should address the most important challenges facing their organizations. On the other hand, they know that those challenges will be, by definition, difficult and risky

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