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Confrontation is a Necessary Part of Business—and Life

When you talk about things that can damage organizational productivity, there’s plenty to talk about.  Here’s my short list: 1. Politics 2. Crappy training 3. Bad operational processes 4. Facebook 5. Pandora Add the negative impact of all those things up, and I’d bet the cumulative impact doesn’t touch one particular factor that sucks more productivity out of organizations than […]

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How to Manage Your Career and Advance Professionally

No matter what profession or industry you’re in, most of us want to transition into a new role eventually — and it doesn’t always mean jumping ship to another company. Perhaps it’s taking on a higher leadership role or transitioning into another department. Either way, advancing ourselves professionally is something many of us aspire to do. However, that’s where a […]

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Managing People – Art or Science?

A lot of management skills are based on how well you interact with people. And people skills happen to be based on emotional intelligence, which is what we use to gauge in appropriate conversation and confrontation. To some that is an art, and to others, a science. Let’s take a joke, for example. Can you create the perfect, belly-laugh-inducing joke […]

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Outcomes vs. Activities: Know Your Destination Before You Pack Your Bags

If I told you all, “Meet me in the lobby tomorrow at 9 am—we’re going on a week vacation,” what is the first question everyone would ask? “OK… where are we going?” Exactly. “A week vacation” could mean anything. For me, it might mean packing a bathing suit and sunscreen. My idea of a vacation is lounging on a beach in Mexico […]

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Why Is Change So Hard?

After several progress meetings we start to get anxious, because it’s not happening. We check the plan, we check to make sure everyone understands it, we check that everyone has the time and resources to make it happen and we explain again, and this time a little louder that it is REALLY important that we get this done. We start […]

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